Insights and Data Gateway

If a session cannot be created, start with the page message and check the snapshot, data scope, AI model, and Data Gateway.

A session cannot be created

Confirm that:

• The selected backup configuration has an available snapshot.
• The selected snapshot succeeded or partially succeeded and contains backed-up files.
• At least one file or folder is selected from the snapshot.
• The platform has an available default AI model.
• An available Public Data Gateway is selected automatically, or an online Private Data Gateway is selected manually.

If Automatic reports that no Public Data Gateway is available, choose a Private Data Gateway or contact the administrator. Refreshing the page will not create a missing public gateway.

A Private Data Gateway is unavailable

• Open Insights → Data Gateways and confirm that the gateway and its AI engine are healthy.
• Confirm that the gateway can reach the control plane and the repository containing the selected snapshot.
• Confirm that its version is compatible with the control plane.
• Check free disk space on the gateway host.

If installation did not finish, see Installation and nodes.

Data preparation does not complete

• Retry with a small set of files or a smaller folder.
• Check whether the selected files are oversized, corrupted, encrypted, or unsupported by the current parser.
• Check repository performance and Data Gateway health.
• Do not create several sessions for the same scope, which only adds concurrent load.

An answer is incomplete or lacks evidence

• Confirm that the session is bound to the intended snapshot time.
• Confirm that the files are present in both the snapshot and the session's data scope.
• Narrow the question and explicitly request citations.
• Images and scanned PDFs require an available multimodal model.
• Verify important conclusions against the cited source material.

Questions about data location

Confirm whether the session uses a Public or Private Data Gateway and who provides the AI model. Where data is processed depends on the Data Gateway location, the model endpoint, and the organization's network configuration. A Private Data Gateway does not mean that an external model service also runs on the private network.