Help center

Use the product reference to understand how HyperFileLens works and what it supports. Use the troubleshooting guides when an installation, connection, job, or page is not working as expected.

Product reference

• Core Concepts: Understand organizations, backup sources, target storage, jobs, snapshots, restores, and Data Gateways.
• Supported Configurations: Check supported platforms, backup sources, target storage, and Insights capabilities.
• Limitations and Security Guidance: Review product limits and guidance for credentials, networks, deletion, and recovery.

Troubleshooting

• Troubleshooting Guide: Locate a problem by the stage where it occurred.
• Accounts and Sign-in: Resolve console access, sign-in, and stale-page issues.
• Installation and nodes: Resolve installation or connectivity issues affecting HyperFileLens Community, an Agent, a Proxy, or a Private Data Gateway.
• Backup, Storage, and Restore: Resolve folder browsing, storage validation, backup, snapshot, and restore failures.
• Insights and Data Gateway: Resolve session creation, data preparation, gateway, and answer quality issues.