Accounts and sign-in

The console does not open

Open the URL listed under HyperFileLens in the Access section of the installation output. If the console does not open:

1. Run sudo /opt/hyperfilelens/install.sh status on the installation host and confirm that the services are healthy.
2. Confirm that the address, port, and reverse-proxy configuration match the current deployment.
3. Confirm that the browser can reach the address and trusts its TLS certificate.

Sign-in fails

• For the first sign-in, use the initial account and password shown by the installer.
• After changing the initial password, use the new value and check for leading or trailing spaces.
• Confirm that you opened the URL under HyperFileLens, not the Platform Ops administration endpoint.
• Do not edit the database directly to recover an account. Have an administrator use the account-recovery method supported by the installed release.

Simplified Chinese is unavailable

To check the Simplified Chinese language pack in the Community deployment, run:

sudo /opt/hyperfilelens/install.sh lang-pack list

Confirm that zh-hans is installed and compatible with the product version. Refresh the page and select Simplified Chinese from the language menu. If translations are missing after an upgrade, check the language-pack version.

The page shows an older version

After an upgrade, a browser may continue to use older page assets. Reload when prompted. If the page is still stale, clear data for the site or open a new browser session. A problem limited to one browser normally does not require restarting the services.